ORDERING INSTRUCTIONS

  1. How to place a credit card order
  2. NET terms orders
  3. COD orders
  4. Paypal orders
  5. Payment by Bank Wire Transfer or SWIFT
  6. Shipping options for US and International customers
  7. California sales tax ( for the orders shipped to California addresses only )

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How to place credit card order

You can place a credit card order by calling 650-938-5511 from 9 to 6 Pacific standard time ( GMT-8 hours ) or by faxing it to 650-938-5512
 
The following information is required to process your credit card order:
 
1. Name of the person placing an order and any two of the following:  Phone, Fax, Email.
2. Credit card number and expiration date
3. Person's name printed on the card
4. Shipping address for the order ( we do not ship to the PO box addresses)
5. Billing address ( The address where you receive your credit card statements)
6. Shipping method
7. International customers must supply the name, address and fax number of the credit card issuing bank
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How to place NET terms order

US and Canadian educational institutions, US Government and Fortune 1000 companies:

Please fax your Purchase order to: 650-938-5512

All other US corporations:

Please fax your Purchase order along with Bank and three Trade references to: 650-938-5511. Please allow 3-5 business days to complete the credit check. To expedite you credit application approval you may include your Dunns & Bradstreet number. If your first order total is under $500.00, a one time fee of $40.00 fee will be added to the price of the goods. This fee will be credit back on your second order.

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COD orders

No COD orders will be accepted from individuals.

Corporations can place a COD order with a certified check or money order method of payment only. Please fax you PO specifying COD ceritfied funds payment terms to: 650-938-5512

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Paypal orders

If you are paying with Paypal please add 2% to the order total.

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Payment by Bank Wire Transfer or SWIFT

Customer will be required to pay all wire transfer fees. You should ask your bank about the total fees they will deduct from the amount you wire to our account. In addition if transferred sum is less than 600 US$, you will need to add $18.00 to cover wire transfer fee charged by our bank.

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SHIPPING OPTIONS

USA
UPS: Ground, 3 Day, 2 Day, Next Day  Federal Express: Economy, 2nd Day, Overnite.
Customers may also use their own UPS, FedEx, DHL, TNT and Airborne accounts. 

CANADA
UPS: Standard or Expedited,  Federal Express:  Economy or Express.
Customers may also use their own UPS, FedEx, DHL, TNT and Airborne accounts.

SHIPPING TO ALL OTHER COUNTRIES
US Mail; Air or Surface  ( least expensive method, but has weight and size limitations. Also subject to delays )
UPS: Economy or Express.
Federal Express: Economy or Express. Two day delivery to many countries at very competitive rates ( up to 59% off  published Fedex Rates. Example: 5kg package to Germany $60US. Usually delivered in 2 business days.)
Freight forwarding company: Use  your own or we will select one for you. The best way to ship heavy items.
Customers may also use their own UPS, FedEx, DHL, TNT  account.                 

UPS link                                        Federal Express link                         US Mail Service link                                                                                                

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CALIFORNIA SALES TAX

Outside San Mateo County a 7.25%  Sales tax will be added to the order total.
Within San Mateo County a 8.25%  Sales tax will be added to the order total.
If you are exempt from California sales tax please fax your Resale permit and completed Blanket Certificate of Resale form to: 650-938-5512.

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Copyright © Equiptek Labs Inc.. All rights reserved.
Revised: March 01, 2006.