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Please write down Contact's name, Phone number, Email address, Make, Model and Serial
number of the instrument along with detailed description of the problem and attach it
securely to the instrument.
IMPORTANT! We urge you to review the COMPLETE PACKAGING
GUIDE in order to avoid possible costly damage to your property. Please note that
shipping insurance claim may be denied if you do not package your equipment according to
the carrier's guidelines. If you want to avoid packing we can loan a padded equipment
transit case free of charge, (customer will be responsible for paying shipping and
will need to leave a deposit). We recommend that large or heavy items be shipped via
Federal Express.
OUR SHIPPING ADDRESS:
Repairs
Equiptek Labs, Inc.
2628 Bayshore Parkway
Mountain View, CA 94043
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NIST traceable calibration service is available for most types of equipment for an extra fee. If interested please ask for the cost of this service.
No prepayment for repair is necessary. We will contact you for payment after repair is
completed.
We accept VISA/MC/AMEX. No NET-30 terms will be available to the first time customers with
an exception of US & Canadian Universities and most Colleges, US Government
institutions and if repair cost exceeds $750.
There is no charge for uncompleted repairs due to the lack of replacement parts or if
we determine that equipment is beyond economical repair. You will be however asked to
pay for return shipping.
EXCEPTION If we determine that your equipment is beyond economical
repair due to damage or missing parts from earlier unsuccessful repair attempt, you will
be charged $60.00 evaluation fee in addition to return shipping charges.
Please note that customer is responsible for all return shipping charges. You may use
your company's UPS, FedEx, DHL accounts or we can add shipping to repair charges. Please
specify the type of return service you prefer; Ground, 3 Day, 2 Day, Overnite.
If the cost of replacement parts exceeds $10.00, sales tax will be charged on the price of replaced parts.